1. Preamble and definitions

This document governs the terms and conditions of the “VinCarne Club” loyalty programme (hereinafter the “Programme”), promoted by MAGICLA S.R.L.S.(hereinafter the “Promoter”), with registered office at Via Nuova Poggioreale 60/L, Centro Polifunzionale Torre 8, 80143 Naples (NA) and operating premises at Via Vincenzo D’Annibale 1, 80129 Naples (NA), Italy, Tax Code/VAT 09637271215, REA NA 1046662, PEC: magiclasrls@pec.it.

Member: the natural person who joins the Programme by completing the registration form on vincarne.it or at the venue.
Digital card: the virtual loyalty card issued through Apple Wallet and/or Google Wallet.
Points: the unit measuring the benefits accrued by the Member within the Programme.
Referral: the personal invitation through which a Member recommends the venue to a new person who then registers.

2. Joining the Programme

Membership is free, voluntary and reserved for adult natural persons resident in Italy. To join you must:

Complete the registration form on vincarne.it with truthful details.
Confirm your e-mail address via the verification link received.
Add the digital card to your Apple Wallet or Google Wallet (optional but recommended to enjoy in-store benefits).

The Promoter reserves the right to refuse or revoke membership in the event of false details, fraudulent conduct or breach of these terms.

3. Programme benefits

Every Member who completes registration and confirms their e-mail receives a welcome coupon worth 10% off the first bill at the venue. The discount applies only once, on the first visit, and cannot be combined with other active promotions, unless otherwise indicated by the Promoter.

3.bis Member Status and ongoing discounts

The Programme features 3 Status levels determined by the points accrued:

Bronzo (from 0 points): no ongoing discount beyond the 10% welcome coupon.
Argento (from 5,000 points): an ongoing 5% discount on every bill at the venue.
Oro (from 10,000 points): an ongoing 10% discount on every bill at the venue.

Status is recalculated in real time as thresholds are reached. The ongoing discount applies net of other promotions and cannot be combined with the welcome coupon, unless otherwise indicated by the Promoter. The Promoter reserves the right to update thresholds and percentages with 15 days’ notice by e-mail.

Every euro spent at the restaurant is worth 5 points (save for active promotional multipliers: birthday, special periods, etc.).

4. Referral system

Every Member receives a personal referral link. When a new user registers through that link, confirms their e-mail and — this is the key point — makes their first visit to the venue using the welcome coupon, the referral is considered “completed”. At that point the following are credited:

100 points to the Member who made the invitation (referrer).
100 points to the new Member (referred), in addition to the 10% welcome discount.

Conditions:

The referral is valid only if the invited person was not already registered with the Programme.
Multiple registrations from the same person are not counted.
The bonus is activated solely upon use of the welcome coupon on the first bill. Registration and e-mail confirmation alone do not entitle the Member to referral points.
The Promoter reserves the right to cancel referrals obtained through fraudulent practices (fake accounts, spam, bots, etc.).
Referral points are credited automatically upon redemption of the welcome coupon and are visible on the digital card and in the “My account” section.

5. Digital card — Apple Wallet and Google Wallet

The digital card allows the Member to:

View their points and completed referrals.
Present the card at the till or at the table to have the discount applied.
Receive push notifications about promotions, events and programme updates.

The card is personal and non-transferable. The Promoter reserves the right to invalidate cards in the event of improper use. Adding the card to Apple Wallet or Google Wallet is subject to the terms of service of Apple Inc. and Google LLC respectively.

6. Promotions and special offers

The Promoter may, at its discretion, run limited-time promotions (double referrals, extra discounts, special rewards). Each promotion will be announced by e-mail and/or via a notification on the digital card and will be subject to the specific terms stated in the communication. In the absence of any indication to the contrary, these general terms apply.

7. Duration, suspension and termination

The Programme has an indefinite duration. The Promoter may suspend or terminate it at any time with at least 30 days’ notice by e-mail to Members.
In the event of termination, benefits accrued may be used within 90 days of the date of communication, unless otherwise indicated.
The Member may withdraw at any time by writing to info@vincarne.it or by removing the digital card from their device. Cancellation entails the loss of accrued benefits.

8. Limitations of liability

The Promoter is not liable for malfunctions of Apple Wallet or Google Wallet beyond its control.
Discounts are applicable exclusively at the VinCarne by Dixie venue at Via Vincenzo D’Annibale 1, Naples, and are not convertible into cash.
The Promoter reserves the right to modify the programme benefits with 15 days’ notice by e-mail.

9. Digital Maître — Terms of use of the AI service

The vincarne.it website provides a digital assistant named “Digital Maître” (hereinafter also “the maître” or “the AI service”), accessible through the chat widget on the site’s pages and via the dedicated page /maitre.

Nature of the service. The Digital Maître is an artificial-intelligence-based system, not a human operator. Pursuant to Article 50 of Regulation (EU) 2024/1689 (the “AI Act”), the Promoter expressly informs the user that the responses provided during the chat are generated automatically by an AI language model (Llama 3.3 70B, operated via the APIs of Groq Inc.). The user who starts the chat is fully aware of interacting with an artificial system and not with a member of the restaurant’s staff.

Nature of the responses.The Digital Maître’s responses constitute non-binding gastronomic suggestions. In particular:

Advice on dishes, cuts of meat, wine pairings and the composition of the meal is indicative and subject to the actual availability of products at the time of the visit to the restaurant.
Any prices indicated by the AI system are purely indicative and do not constitute a binding contractual offer. The final and official price is the one shown on the physical or digital menu available at the venue at the time of service.
AI responses may contain inaccuracies or out-of-date information. For any binding information — including prices, allergens, dish availability and service conditions — the user must contact the restaurant staff directly.
The Promoter does not guarantee the accuracy, completeness or currency of the responses generated by the AI system and is not liable for decisions taken by the user on the basis of such responses.

Limitation of liability for the AI service. To the extent permitted by applicable law, the Promoter is not liable for:

Any errors, omissions or inaccuracies in the responses generated by the Digital Maître.
The temporary unavailability of the AI service (e.g. in the event of a malfunction of the provider Groq Inc.); in such cases the system automatically activates a local rule-based response module.
Direct or indirect damages arising from the use of, or reliance on, the AI system’s responses.

Acceptable use. The user undertakes not to use the AI service for purposes other than assistance in composing the meal and guidance on the menu. It is forbidden to send messages containing offensive, discriminatory or unlawful content, or intended to compromise the functioning of the system. The Promoter reserves the right to temporarily suspend access to the service in the event of abuse, in accordance with the arrangements described in the Privacy Policy (section 9).

AI Act compliance — Art. 50 Reg. (EU) 2024/1689. In fulfilment of the transparency obligation set out in Article 50 of Regulation (EU) 2024/1689, the Promoter guarantees that:

10. Processing of personal data — Loyalty Programme

Members’ personal data are processed in accordance with Regulation (EU) 2016/679 (GDPR). For the methods of processing, purposes, legal bases and the data subject’s rights, please refer to the Privacy Policy.

In particular, the sending of push notifications via the digital card takes place solely with the data subject’s prior consent and may be revoked at any time from the device settings.

11. Applicable law and jurisdiction

These terms are governed by Italian law. For any dispute arising from the Programme, the Court of Naples shall have exclusive jurisdiction, without prejudice to the consumer’s mandatory rights under Legislative Decree 206/2005 (Consumer Code).

12. Changes to these terms

The Promoter reserves the right to modify these terms at any time. Changes will be communicated by e-mail to Members with at least 15 days’ notice and published on this page. Use of the Programme after the changes take effect constitutes acceptance of them.

13. Contacts

For any question regarding the Programme, please write to info@vincarne.it or contact the venue staff.

Loyalty Programme Terms